I am currently a Senior UX Researcher at Workato leading two main research pillars: AI and apps. My research has been primarily focused foundations for Workato products to strategize the coming 1 - 2 years. I am concurrently working on establishing user segmentation and journeys, and building more effective and streamlined research processes.
Current Work
Portfolio
Examples
My ux career has spanned six high profile tech corporations over the past dozen years, where I have grown from classic User-centered design evaluative methods to foundational and strategic initiatives for consumer facing products.
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At Meta, I led research for Reels for the Creation pillar. My work traversed where users found reels, the holistic creation experience, post-creation expectations, user segmentation, identity, and much more.
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At Dropbox, I led research for the Core team focused on sharing. Sharing is a key component of Dropbox functionality, and I developed a foundational strategy to guide sharing for the next 2 - 3 years, as well as mental models and customer journey mapping to augment the current experience.
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At Apple, I led research across the ecosystem focusing on hardware, antenna, and software design. My main projects were Airpods (original), 2019-2021 iPads and associated softgoods, Watch sensor, Airtags, Spatial Audio, TV AV sync standards, and Spotlight Search.
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At Chase, I cut my teeth running classic UCD studies to advance web technologies like card sorting and first click analyses for the Customer Center, or RITE usability for the Chase OAO experience. After I transitioned to the design headquarters in San Francisco, I led research for the 2013 Chase Mobile app re-release, which defined a new paradigm for all Chase digital products.